Returns & Exchanges

At Trade Coffee, we want you to love every sip, which is why we offer our First Bag Guarantee to ensure you find the perfect roast. Due to the perishable nature of coffee, we cannot accept returns on roasted beans, but we are committed to making it right if you are not satisfied.

1

Contact Support

If your coffee doesn't meet your expectations, reach out to our brewing experts within 30 days of receipt.

2

Share Your Feedback

Tell us what you didn't like about the flavor profile or roast level so we can update your taste preferences.

3

Get a Recommendation

Our team will hand-pick a replacement bag from a different roaster that better aligns with your palate.

4

Enjoy Your Replacement

We will ship your next bag of coffee free of charge as part of our commitment to your morning routine.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing